Client Help Desk: Frequently Asked Questions

Does Hillstock claim copyrights to the images? They are by other artists. How does that work?

The original sources of art from The Hillstock Collection™ are in the public domain, meaning the copyright has expired. Hillstock creates derivative works and unique collections that are protected by copyright. We also always own the rights to the digital files we create.

Can I use your images on items for sale (retail items)?

Our royalty-free license does not allow creating items for sale. Please fill out our resale application for usage permissions and any added fees.

What is your "Comping" License?

Image comping is using an image preview on our site in a mock up to see if it will work in your project. To use a comp just right click and save the watermarked preview to your hard drive. Actually using image previews in your projects without paying for a license is strictly prohibited.

What methods of payment do you accept?

Online Credit Card Payments: When you add an item to your shopping cart, you can pay with your Visa, MasterCard, American Express or a PayPal account. Your shipping address MUST match the billing address associated with your credit card; otherwise your payment will be denied. This is to avoid fraudulent transactions. You do NOT need to open a PayPal account to place an order with us. When you check out simply select "I do not have a PayPal account" and you will be able to complete your order without setting up a PayPal account.

Credit Card Payments via Telephone: If you experience any difficulties with ordering online, please call 207-415-6459, Monday - Friday, 9:00 a.m. - 5:00 p.m. EST to place you your order with a Hillstock representative over the phone. We accept Visa, MasterCard, American Express or Discover.

Company Checks: In some cases we accept company checks drawn on US banks from established US businesses. Checks may be held for clearing before we deliver your order. Please call 207-415-6459, Monday - Friday, 9:00 a.m. - 5:00 p.m. EST to place your order and pay via check.

What is your return policy?

Due to the nature of digital media, we do not give refunds. Please make your selection carefully prior to purchase. We are available to answer any presales questions you may have.

What is the file format of your images?

Hillstock images are scanned in as maximum quality JPEGs. If you need a TIFF file please contact us for fees.

I still need help. How can I reach you?

Please contact us.

Legal Notice: The images on this site contain security watermarks and are for previewing and comping only. Unauthorized use which includes using the images without paying for a license, even for personal non-commercial use, is strictly prohibited.